Facilities & Services

Reduced Service – Monday 27th December

Due to a dramatically increased number of positive covid cases in our clinical team we only have 2 vets able to provide clinical services today for the Willows Group.

We are therefore only able to offer an emergency out of hours service for critical cases, and cases will be seen at our hospital in Hartford, Northwich.

If your pet is ill, our team will do their best to assist you with triaging your pet’s symptoms to determine how to best manage their care so please bear with them as they try to work through what may be a challenging day for us all.

We hope to have normal service resumed as soon as possible but Covid is definitely making its presence felt this Christmas.

We wish you all a safe week and a Happy New Year

VERY IMPORTANT CLIENT INFORMATION

Please click here to read

Also

Please respect our team

Covid has had a huge impact on our sector which means that we have fewer appointment times and fewer vets to look after an increased demand for our services.

Whilst the majority of clients understand the measures we are taking to ensure we can remain open, a small minority are verbally abusing our team members.

This will not be tolerated, and, if we feel your behaviour is unacceptable, we reserve the right to end the telephone conversation or ask you to leave the premises.

Emergency care must take priority but we will, as always, do our best to help

Thank you for your understanding