Christmas Eve: Reception Open 8am - 4pm
Christmas Day: Emergency Services Only
Boxing Day: Emergency Services Only
Monday 27th December: Emergency Services Only
Tuesday 28th December: Emergency Services Only
Wednesday 29th December: Normal opening hours
Thursday 30th December: Normal opening hours
Friday 31st December: Reception open 8am -6pm
Saturday 1st January 2022: Emergency Services Only
Sunday 2nd January 2022: Sunday opening hours
Monday 3rd January 2022: Emergency Services Only
Tuesday 3rd January 2022: Normal opening hours resume (as below)
Monday: 8.00am - 7.00pm
Tuesday: 8.00am - 7.00pm
Wednesday: 8.00am - 7.00pm
Thursday: 8.00am - 7.00pm
Friday: 8.00am - 7.00pm
Saturday 8.30am – 5.00pm
Sunday 9.00am - 5.00pm
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Reduced Service – Monday 27th December
Due to a dramatically increased number of positive covid cases in our clinical team we only have 2 vets able to provide clinical services today for the Willows Group.
We are therefore only able to offer an emergency out of hours service for critical cases, and cases will be seen at our hospital in Hartford, Northwich.
If your pet is ill, our team will do their best to assist you with triaging your pet’s symptoms to determine how to best manage their care so please bear with them as they try to work through what may be a challenging day for us all.
We hope to have normal service resumed as soon as possible but Covid is definitely making its presence felt this Christmas.
We wish you all a safe week and a Happy New Year
VERY IMPORTANT CLIENT INFORMATION
Please click here to read
Please respect our team
Covid has had a huge impact on our sector which means that we have fewer appointment times and fewer vets to look after an increased demand for our services.
Whilst the majority of clients understand the measures we are taking to ensure we can remain open, a small minority are verbally abusing our team members.
This will not be tolerated, and, if we feel your behaviour is unacceptable, we reserve the right to end the telephone conversation or ask you to leave the premises.
Emergency care must take priority but we will, as always, do our best to help
Thank you for your understanding